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About Me

Senior Customer Solutions Manager at AWS with 24+ years of experience in customer success, digital transformation, and enterprise cloud adoption. Passionate about Generative AI, cloud migration, and helping organizations achieve measurable business outcomes.

Disclaimer: I work for @AWS. All opinions expressed here are my own and do not represent the views of my employer.

Why "Invent and Simplify"?

This blog is named after one of Amazon's Leadership Principles:"Leaders expect and require innovation and invention from their teams and always find ways to simplify."

As an Amazonian, this principle resonates deeply with my approach to technology and problem-solving. I believe the best solutions are not just innovative—they're elegantly simple. This blog is my space to explore complex topics in cloud, AI, and digital transformation, and distill them into practical, actionable insights.

Who I Am

I'm a tech enthusiast passionate about Generative AI and its potential to revolutionize the world. With 24+ years of experience in customer success, digital transformation, and enterprise cloud adoption, I serve as a trusted advisor for Fortune 500 enterprises, helping them align technology with business goals and maximize their cloud investments.

Professional Journey

Currently, I work as a Senior Customer Solutions Manager at Amazon Web Services (AWS) in Dubai, where I guide enterprise customers through their cloud adoption journey and lead strategic initiatives to simplify cloud migration and improve operational efficiency.

Prior to AWS, I spent nearly 8 years at First Abu Dhabi Bank (FAB), leading large-scale digital transformation initiatives, managing multi-million dollar projects, and spearheading cloud adoption initiatives. I've also held leadership roles at HSBC across Hong Kong, Dubai, and India for over 12 years.

Areas of Expertise

  • Enterprise Cloud Adoption & Migration
  • Digital Transformation & Business Innovation
  • Generative AI & Machine Learning
  • Risk Management & Regulatory Compliance
  • Post-Merger Integration & Change Management
  • Agile Program & Project Management

What Drives Me

I'm passionate about problem-solving and collaborative work, constantly experimenting with new tools, automation, and process improvements to enhance productivity. I believe in combining technological passion with continuous learning to make a meaningful impact through innovation.

Beyond Work

When I'm not working with technology, you'll find me gaming on my PS5 (minimum one hour daily!) or reading. I aspire to complete 50 books annually—an ambitious goal I'm continuously working towards.

Let's Connect

I share insights on cloud computing, AI/ML, digital transformation, and project management through this blog. Check out my blog posts to explore my thoughts on technology and innovation.

Koushal Dutt

Koushal Dutt

Senior CSM @ AWS

Dubai, UAE

Credentials

AWS

Amazonian

Since 2022

24+

Years Experience

Enterprise Tech

F500

Fortune 500

Enterprise Clients