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24 years · three acts

Work Experience

A results-driven executive career in customer success, digital transformation, and enterprise cloud adoption — told as three arcs rather than a list of jobs. The full role-by-role record is one click away at the bottom.

The Arc

  1. 2002 – 2014 · HSBC · India → Dubai → Hong Kong

    The operator's foundation

    Twelve years learning how large banks actually run — from a collections desk to Senior Project Manager for Global Wealth. I moved from operations into change delivery, reengineering back-office processes across the Middle East and Asia and standing up regional service centres.

    • Global Product Owner for HSBC FX Order Watch, launched across Hong Kong, Taiwan and Singapore
    • Back-office reengineering and offshoring delivering $6M+ and $11M+ in sustainable savings
    • $4M annual cost reduction from standardising branch structure and resourcing across the region

  2. 2014 – 2022 · First Gulf Bank → First Abu Dhabi Bank · Abu Dhabi

    Enterprise PMO & post-merger integration

    Program and portfolio leadership through the FGB–NBAD merger that created the UAE's largest bank. I built the integration playbooks, ran an enterprise PMO over a $150M technology portfolio, and began pulling the organisation toward the cloud.

    • Defined the strategic roadmap and Day 1/30/90/120 playbooks for the FGB–NBAD post-merger integration
    • Resolved 2,000+ audit findings in a record year while managing enterprise-wide risk remediation
    • Championed cloud adoption — IBM→AWS migration cutting TCO by 40%; integrated Bank Audi and FAB Egypt

  3. 2022 – present · Amazon Web Services · Dubai 🇦🇪

    Cloud & customer success at AWS

    Trusted advisor to enterprise customers on their cloud adoption journey. I partner with C-level executives to align cloud strategy with business goals, lead the initiatives that simplify migration, and mentor internal teams toward a customer-first mindset.

    • Senior Customer Solutions Manager guiding Fortune 500 enterprises to measurable cloud business value
    • Executive briefings and workshops that drive engagement, knowledge transfer and cloud maturity
    • Cross-functional feedback loops that shape AWS service offerings from the field
Full role-by-role historyShow all 11 roles ↓
Amazon Web Services (AWS) logo

Senior Customer Solutions ManagerCurrent

Amazon Web Services (AWS)🇦🇪

Dubai, United Arab Emirates

  • Act as a trusted advisor to enterprise customers, guiding them through their cloud adoption journey and helping them achieve business value
  • Partner with C-level executives to align cloud strategies with corporate goals, ensuring adoption and acceleration
  • Lead strategic initiatives that simplify cloud migration and improve operational efficiency
  • Conduct workshops and executive briefings to drive customer engagement, knowledge transfer, and cloud maturity
  • Collaborate cross-functionally to enhance AWS service offerings based on customer feedback
  • Mentor internal teams, fostering a customer-first mindset across the organization
First Abu Dhabi Bank (FAB) logo

Head of Enterprise and Group Projects, Technology Portfolio

First Abu Dhabi Bank (FAB)🇦🇪

Abu Dhabi, United Arab Emirates

  • Managed a $150M technology portfolio, overseeing strategic initiatives across business lines
  • Led cloud modernization efforts, including IBM to AWS migration, reducing TCO by 40%
  • Oversaw post-merger integration of Bank Audi and FAB Egypt, ensuring seamless technology unification
  • Established new banking operations in Iraq and China
First Abu Dhabi Bank (FAB) logo

Vice President, Enterprise PMO

First Abu Dhabi Bank (FAB)🇦🇪

Abu Dhabi, United Arab Emirates

  • Championed cloud adoption initiatives, enabling regulatory, security, and governance readiness
  • Managed enterprise-wide risk remediation, resolving 2,000+ audit findings in a record year
  • Led the transformation of the legacy document management system, optimizing TCO
First Abu Dhabi Bank (FAB) logo

Vice President, Post Merger Integration

First Abu Dhabi Bank (FAB)🇦🇪

Abu Dhabi, United Arab Emirates

  • Defined the strategic roadmap for post-merger integration between FGB and NBAD
  • Developed and implemented Day 1, 30, 90, and 120-day integration checklists
  • Acted as a liaison between technology and business units, ensuring smooth integration
First Gulf Bank (FGB) logo

Program Manager, Project Portfolio Management

First Gulf Bank (FGB)🇦🇪

Abu Dhabi, United Arab Emirates

  • Led implementation of portfolio of projects to transform the bank into a customer-centric organization including SIEBEL CRM and MDM
  • Setup a new SPV entity in the Cayman Islands, including Product Extension (Interest Rate Swaps, Cross-currency Swaps, Asset Swaps, IR Futures) and OTC clearing
  • Led implementation of Global Limit and Collateral Management solution for Credit Risk and Murex 3.1 for Treasury and Global Markets Business
  • Achieved successful implementation of FX, Money Markets, Repos, Fixed Income, Credit Derivatives, and Islamic FX solutions
HSBC logo

Senior Project Manager, Global Wealth - Change Delivery

HSBC🇭🇰

Hong Kong SAR

  • Acted as Global Product Owner and designed HSBC FX Order Watch service launched in Hong Kong, Taiwan, and Singapore
  • Led project to transform HSBC Hong Kong's existing FX services utilizing Global Markets & Retail Banking strategic FX platform
  • Achieved global consistency in FX pricing, reduced Group's FX pricing risks, improved risk margins, and streamlined customer journeys
HSBC logo

Project Manager, Change Delivery

HSBC🇦🇪

Dubai, United Arab Emirates

  • Led a group flagship Transactional FX initiative positioning HSBC as a world-class provider of FX services
  • Led strategic initiative to standardize organizational structure of branches and optimize resourcing levels, resulting in $4M annual cost reduction
  • Managed Group Contact Center optimization program achieving $1.5M in cost reduction and $2.5M in additional revenue
  • Led implementation of HSBC's award-winning internet services Global View and Global Transfers into eight Middle Eastern countries
HSBC logo

Project Manager, Regional Project Management

HSBC🇦🇪

Dubai, United Arab Emirates

  • Led deployment of imaging technology across the region and reengineered back-office operations, resulting in $6M+ cost savings
  • Migrated processes from across the region to Global CoE, generating $11M worth of sustainable benefits
  • Led process improvements and offshoring programs across back-office operations throughout the Middle East
HSBC logo

Manager (Operations), Regional Contact Center

HSBC🇮🇳

India

  • Managed performance of a team of 5 assistant managers and 50 customer executives
  • Covered call center operations for eight countries across the Middle East
HSBC logo

Assistant Manager/Trainer & Assistant Manager (Operations)

HSBC🇮🇳

India

  • Training and Implementation manager for Regional Contact Center migration to Group Service Center (150 FTE)
  • Supervised and motivated a team of 16 customer service executives handling personal and business banking customers
HSBC logo

Collections Agent

HSBC🇮🇳

India

  • Responsible for collecting payments on delinquent credit card payments and checking accounts for HSBC USA

Core Skills

  • Customer Success
  • Digital Transformation
  • Enterprise Cloud Adoption
  • Cloud Migration & Modernization
  • Program & Project Management
  • Risk Management
  • Post-Merger Integration
  • Financial Services
  • Agile Project Management
  • Executive Advisory
  • AWS Solutions Architecture

Certifications

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